Help center
Help with ordering, collecting your sample, and reading your results. Can't find it? A real person replies within an hour during business hours.
Ordering. Pick a panel, check out, and a licensed provider in your state reviews and signs the order. Kits ship free within 1 business day. You'll get a tracking email when it leaves.
Collecting your sample. Scan the QR code in your kit, enter your kit code and watch the short video. Put the warming pack on your arm, press the device on, push the button, wait a few minutes. Collect first thing in the morning, Monday to Thursday.
Doctor visits. Optional, always. Book a 30-minute video visit with one of our doctors from your results page, or ask us for a referral. Cash or insurance; we run a free benefits check first.
Billing and HSA/FSA. One flat price per panel, no membership, no claim filed. HSA and FSA cards work at checkout. Doctor visits are billed separately and can go through insurance.